Terms of Use & Informed Consent for Telehealth

1. Nature of this website

This website provides general information about Functional Medicine and Physiotherapy services offered virtually by Akasha, and allows you to request an appointment. Nothing on this website constitutes a diagnosis, treatment, or guarantee of any outcome. Use of this website does not, by itself, create a provider-patient relationship — that relationship begins only once a consultation is scheduled and conducted.

2. Service eligibility by location

• Functional & Integrative Medicine: offered internationally, as an educational and consultative service.
• Physiotherapy: offered exclusively to patients who are physically located in India at the time of consultation and treatment, in accordance with cross-border telehealth licensing regulations. This applies regardless of your nationality or where you hold citizenship or residency.

You are responsible for accurately confirming your physical location at the time of any consultation.

3. What telehealth is and isn't

Telehealth consultations are conducted by live video or equivalent remote means. Telehealth has inherent limitations compared to in-person care — some conditions cannot be fully assessed remotely, and your provider may recommend in-person evaluation, local testing, or referral to another practitioner where appropriate.

Telehealth through this site is not an emergency service. If you are experiencing a medical emergency, contact your local emergency services immediately rather than requesting a virtual appointment.

4. Informed consent to virtual care

By requesting and attending a consultation, you confirm that you understand and agree to the following:

• You are consenting to receive care by video or remote means, understanding its limitations relative to in-person care.
• You are responsible for providing accurate, complete information about your health, symptoms, and history.
• Recommendations, including lab testing, are based on the information you provide and the remote assessment conducted, and may be revised as more information becomes available.
• You may ask questions at any point, and may withdraw consent to continue a consultation at any time.
• You are responsible for having a private, secure environment and stable connection for your appointment.

5. Confidentiality

We take reasonable steps to keep your information confidential, as described in our Privacy Policy. You are also responsible for choosing a private setting for your own appointment to protect your own confidentiality.

6. No guarantee of outcome

Functional Medicine and Physiotherapy recommendations are provided based on clinical judgment and available information. No specific result or outcome is guaranteed. Individual results vary based on many factors outside our control.

7. Your responsibilities

• Providing accurate health information, including current medications, allergies, and relevant history.
• Following up as recommended, including completing suggested lab testing where relevant.
• Seeking emergency or in-person care when advised to do so, or when your symptoms warrant it.

8. Limitation of liability

To the extent permitted by applicable law, Akasha is not liable for outcomes arising from incomplete or inaccurate information provided by the patient, from technology failures outside our control, or from a patient's decision not to follow recommended care, including recommended in-person or emergency evaluation.

9. Changes to these terms

We may update these terms from time to time. Continued use of this website or our services after changes are posted constitutes acceptance of the revised terms.

10. Contact

Questions about these terms can be sent to the email address listed on our Contact page.