Privacy Policy

1. Overview

This Privacy Policy explains what information Akasha Integrative Health & Physiotherapy ("Akasha," "we," "us") collects through this website, how it is used, and the choices you have. By using this site or submitting a form, you agree to the practices described here.

2. What we collect

Depending on which form you use, we may collect:

• Appointment requests: name, email, phone number, date of birth, time zone, and a description of your health concern.
• Confidential medical history form: health history information only. This form is intentionally designed to exclude your name, email, phone number, or any other directly identifying information — see our Confidential Medical History page for details on how this works.
• Contact form / email: whatever information you choose to include when you email or message us directly.

We do not use tracking cookies, advertising pixels, or third-party analytics trackers on this site at this time.

3. How we use your information

• To review and respond to appointment requests and confirm eligibility for services.
• To prepare for and conduct your consultation.
• To communicate with you about scheduling, follow-ups, or your care.
• To maintain records as reasonably required for continuity of care.

We do not sell your information. We do not share your information with third parties for marketing purposes.

4. How information is stored

Appointment and contact form submissions are processed through the form-handling service in use on this website at the time of submission. Confidential medical history submissions are designed to be pseudonymous — they are not stored alongside your name or contact details, and are matched to your consultation only through a reference code that you generate and keep yourself.

5. Data retention

We retain appointment and consultation-related information only as long as reasonably necessary for your care and any applicable record-keeping obligations. You may request deletion of your information at any time, subject to any legal or professional record-keeping requirements that may apply.

6. Your rights

• You may request access to, correction of, or deletion of your personal information.
• You may withdraw consent for future communication at any time.
• You may decline to provide non-essential information on any form.

To exercise any of these rights, contact us using the details on our Contact page.

7. Security

We take reasonable steps to protect the information submitted through this site. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. The confidential medical history form is specifically designed to reduce the impact of any potential data exposure by keeping health information separate from identifying details.

8. Children's privacy

This site is not intended for use by individuals under 18 without the involvement of a parent or guardian. If you believe a minor has submitted personal information without appropriate consent, please contact us so we can remove it.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

10. Contact

Questions about this policy or your information can be sent to the email address listed on our Contact page.